At The On1y, performance and trust matter most. We pressed pause while we ran independent third-party testing, and we’re now making the transition to a new manufacturing partner. This change will include stronger quality controls with batch testing before products are released.

Below are answers to some of the questions you may have. If you have any other questions please email us at info@theon1y.com.au

Q: What did the testing show?

A: Independent testing showed that the batch we submitted did not meet the intended creatine levels we aimed to deliver.

Q: Is it safe?

A: This was not a safety issue. The concern relates to accuracy and performance, ensuring what’s on the label is exactly what’s in the gummy.

Q: Why are products unavailable?

A: We’ve chosen not to continue with the previous manufacturer. We’re transitioning to a new partner with stronger quality controls, including batch testing before release.

Q: What happens with subscriptions?

A: Subscriptions will not restart automatically. When we relaunch, we’ll only reinstate subscriptions if you confirm in writing that you wish to continue.

Q: What happens for existing customers?

A: When we relaunch, existing customers will receive a special offer as a thank-you for their patience and support.

Q: When will you relaunch?

A: We expect to have the new manufacturer secured ASAP and will keep you updated as we move forward.

Thanks for standing by us while we do this the right way. More updates to come soon!